Orders

+How do I place an order?

On a product page please select the quantity that you require and press 'add to cart'. Next, click on the shopping cart icon at the top right hand side of your screen. Once you have done this click 'check out' at the bottom of the cart summary and follow the checkout process.

If you need any help placing your order please contact us.

+Can I place an order over the phone?

Yes, however you will be charged our standard delivery rates which differ to those offered online.

+Can I use my VAT number?

You can use your VAT number when ordering from us however you will need to contact us to place your order.


Delivery

+What are your delivery charges?

We offer free UK delivery on all orders over £50, orders under £50 will incure a delivery fee of £6.50 Excl VAT.

Delivery fees for international orders will automatically be calculated at checkout.

For more information please see our delivery page.

+Which countries do you deliver to?

Please see our delivery page for a full list of countries that we ship to online.

+When will my order be dispatched?

Your order will normally be dispatched the same day & delivered the next working day if ordered before 2pm Monday - Friday for products marked 'Free Next Day Delivery Over £50'.

For all other products please see the delivery time indicated on the product page. We will contact you with an estimated dispatch time for products marked 'Free UK Delivery'.

If you have signed up for an account you will be able to track your order status by logging in and viewing your orders.

Please note that delivery to certain remote areas of the UK can take 2-5 days. For a full list of these areas please see our delivery page.

+How can I track my order?

Once your order is dispatched you will be sent an email notification containing a tracking number and the delivering courier. Please visit the courier's website and enter this tracking number.

If you have signed up for an account then you can view your order status by signing into your account & viewing your orders. You will be able to see when your order has been fulfilled along with any tracking information.


Returns / Refunds

+What is your returns/refund policy?

Please see our returns pages.

+When will my order be refunded?

Your order will be refunded within 14 days of receipt of your returned item(s).

+How will I be refunded?

You will be refunded using the same payment method that you placed your order with.

Payments

+What payment methods do you accept?

We accept Visa, Master Card, American Express, Apple Pay, PayPal & Gift Cards.

+Is your checkout secure?

Yes, our checkout is Level 1 PCI compliant and uses 2048 bit SSL encryption.

+When will I be charged for my order?

You will be charged for your order as soon as it is placed.

+Can I pay in another currency?

Unfortunately we only accept British Pound Sterling.

+What should I do if my payment has been declined?

Please contact you payment provider.


Accounts

+How do I sign up for an account?

Please click here to sign up for an account.

You can also sign up for an account when checking out in the Review & Purchase section.

+How do I sign into my account?

Please click on the SIGN IN link at the top of the page or click here to sign into your account.

You can also sign into your account at checkout.

+I have forgotten my password, what should I do?

Please click here to reset your password.

+Can I change my email address?

Unfortunatley you cannot change your email address.

+How can I view my past orders?

To view your past orders please sign into your account and click on orders. You will be able to view your order status & any tracking information.

+Why should I create an account?

With an account you can save & update your shipping, billing & payment information for a faster checkout experience. You can also view your past orders & check the status of your orders including any tracking information.