How do I place an order?
On a product page please select the quantity that you require and press 'add to cart'. Next, click on the shopping cart icon at the top right hand side of your screen. Once you have done this click 'check out' at the bottom of the cart summary and follow the checkout process.
If you need any help placing your order please contact us.
Can I place an order over the phone?
Yes, however you will be charged our standard delivery rates which differ to those offered online.
Can I use my VAT number?
You can use your VAT number when ordering from us however you will need to contact us to place your order.
When will my order be dispatched?
Your order will normally be dispatched within 24 hours Monday - Friday for products marked either 'Free Next Day Delivery' or 'Free Next Day Delivery Over £50'.
We will contact you with an estimated dispatch time for products marked 'Free UK Delivery'.
How can I track my order?
Once your order is dispatched you will be sent an email notification containing a tracking number and the delivering courier. Please visit the courier's website and enter this tracking number.
What payment methods do you accept?
We accept Visa, Master Card, American Express, Apple Pay & PayPal online.
Is your checkout secure?
Yes, our checkout is Level 1 PCI compliant and uses 2048 bit SSL encryption.
When will I be charged for my order?
You will be charged for your order as soon as it is placed.
Can I pay in another currency?
Unfortunately we only accept British Pound Sterling.
What should I do if my payment method has been declined?
Please contact you payment provider.
What is your returns/refund policy?
Please see our returns pages.
When will my order be refunded?
Your order will be refunded within 14 days of receipt of your returned item(s).
How will I be refunded?
You will be refunded using the same payment method that you placed your order with.