Can I thank you and your company for the excellent service and the skill of your guys fitting my generator. The fitting went like clockwork as promised and I am very pleased with the result. The work was completed to a high standard by helpful and cheerful staff. They went out of their way to stay behind to show me all the controls and the operation of the generator and I would gladly recommend your company to others.
After much research on the net and Southampton Boat Show I decided on a Paguro 4000 genset and Dessalator watermaker. As my yacht (Amokura) is an old classic, space for this equipment was difficult and needed to be hidden away. Advance Yacht Systems reassured me that they could install the equipment within the constraints and to a professional standard. This is exactly what they have done – very happy punter.
Within just a few minutes of meeting any of the team at Advance Yacht Systems, you realise that you have come to the right people. Their professional and friendly approach combined with a thorough knowledge of their products ensured that I purchased the right equipment for my boat. Labelling hose and electrical connections on the Paguro generator that I purchased was a nice touch and greatly assisted me during self installation. The Paguro itself has proven to be everything that Advance Yacht Systems said it would. With over four months daily use on a commercial vessel, it has remained one hundred percent reliable.
I purchased a Paguro 3000 generator, inverter/charger and a Dessalator water maker from Advance Yacht Systems over two years ago and since then I have been extremely impressed by the company’s level of customer support. The equipment has performed very well, not only during two seasons in the Mediterranean but also during Arc 2009, in the Caribbean and the return to Europe. When technical issues have arisen (and these were minor), Rod Boreham has provided first class service by email or telephone both in and out of office hours to sort matters out, which has been very reassuring and supportive, particularly on the high seas. Advance Yacht Systems also went out of their way to help me initially to find an experienced installer of the kit in the south of France where my boat is normally based.